• All LocationsAll Locations:
    Birmingham (Louisa Ryland House)
  • Vacancy TypeVacancy Type
    Permanent
  • About The Role

  • IT Support Technician

    Birmingham

     

    What you’ll be doing?

    • Prepare, maintain and deploy IT resources to facilitate effective course delivery at all QAHE sites as well as any other IT needs.  To maintain high standards that meet or exceed the internal and external customer / University Partner along with staff expectations of QAHE.
    • Ensure that the Student IT experience both in and outside of the classroom environment is positive.
    • Providing first line response to emerging and ongoing classroom technology issues.
    • Assist in classroom expansions, changes and provisions where necessary.
    • You will be aware and understand the needs of the system requirements in order to facilitate exceptional teaching utilising new technologies that are current and emerging to support lecturers and the student experience.
    • You will work closely with Academics and ACE team members along with the wider staff community to support new and existing applications, systems and departmental projects where required.  

     

    Key Responsibilities

    • Conduct regular deployment planning exercises to mitigate or escalate any foreseeable issues
    • Support delivery of projects as requested by line manager
    • Develop skill set in-line with the maintenance requirements to enable support for vendor technologies employed within the business
    • Ensure a professional customer facing attitude and response is maintained at all times.
    • Issues identified are pursued to satisfactory resolution or escalated through line management.
    • Monitor, identify, report and rectify issues/problems as appropriate

     

    Your Experience

    • Server/Comms room management, including cable management, patching and labelling
    • Desirable:  Technical setups including workstation / server builds
    • Demonstrable experience in writing /maintaining technical documentation
    • Demonstrable evidence of analysing and resolving technical issues.
     

     


  • About Us

  • Down time

    Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

     

     

    Our people

    We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family. We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

     

     

    We are proud to be a Disability Confident employer. All applicants with a disability who fulfill the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

     

     

    I want to apply – what’s next?  

    If you scroll to the bottom of this ad, you can simply click ‘apply’ and fill in our very easy application form (it only takes a few minutes)

     

    If you do have any questions, please reach out to me directly on [email protected] – I’m here to help!

     

    #LifeatQA #QA #theresnoplacelikeqa #LI-VK1 #LI-onsite #hiring

     

     


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