Senior Salesforce Administrator

Senior Salesforce Administrator

Remote

We are seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the ongoing management, optimization, and enhancement of our Salesforce platform. This role requires a deep understanding of Salesforce best practices, strong technical skills, and the ability to collaborate with various departments to support business processes and drive efficiency.

Role Responsibilities:

• Salesforce Administration: Manage and maintain the Salesforce platform, including user setup, profiles, roles, permissions, and security settings.
• Customisation and Configuration: Customise and configure Salesforce objects, fields, page layouts, record types, workflows, validation rules, and process builder to meet business requirements.
• User Support and Training: Provide support to Salesforce users, troubleshoot issues, and deliver training sessions to enhance user adoption and proficiency.
• Integration: Manage and support integrations between Salesforce and other business systems, ensuring seamless data flow and process automation.
• Reporting and Dashboards: Develop and maintain custom reports and dashboards to provide actionable insights and support data-driven decision-making.
• Release Management: Plan and execute Salesforce releases, including sandbox management, testing, and deployment of new features and enhancements.
• Documentation: Maintain comprehensive documentation of system configurations, processes, and procedures.
• Collaboration: Work closely with cross-functional teams, including Sales, Marketing, Customer Service, and IT, to understand business needs and deliver effective Salesforce solutions.

Your Experience/Skills:

• Experience: Minimum of 5 years of experience as a Salesforce Administrator, with at least 2 years in a senior or lead role.
• Certifications: Salesforce Administrator (ADM 201) is required. Additional Salesforce certifications are desirable.
• Technical Skills: Proficiency in Salesforce configuration, customisation, and administration. Experience with Salesforce integrations.
• Analytical Skills: Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.

About QA

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest-growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.

Please find out more about us at https://www.qa.com/about/careers/