Income Officer
Salary: Competitive + Benefits
Location: Birmingham
About the Role
We’re looking for a proactive and customer-focused Income Officer to join our Finance team at QA Higher Education.
As an Income Officer, you’ll be a key point of contact for our students, supporting queries through daily calls, emails and student drop-in sessions. You’ll also play an important role in revenue collection, managing instalment plans and following up on payments.
This is a varied role combining customer service, finance administration and relationship management, where you’ll work closely with students and colleagues across the organisation.
What You’ll Be Doing
- Support the revenue creation and collection process for QA Higher Education customers.
- Manage and follow up on student instalment plans to support timely payments.
- Provide a high level of customer service through student drop-in sessions, telephone calls and email.
- Respond to high volumes of student and customer enquiries.
- Maintain accurate information and ensure financial ledgers are kept up to date.
- Carry out general administrative duties supporting the Income Team.
- Escalate issues to the appropriate manager where required.
- Support senior Income Officers and the Credit Manager with data analysis and reporting.
- Work with colleagues across departments to maintain reports and documentation.
- Support the processing of exclusions and updates to financial account information.
- Build and maintain effective relationships with students, colleagues and external representatives.
About You
You’ll be proactive, organised and customer-focused, with strong communication skills and the ability to provide a positive service in a busy environment.
You’ll be comfortable dealing directly with students and customers, including handling enquiries by phone, email and face to face. You’ll also be able to work accurately with data and administrative systems while managing competing priorities.
You’ll bring a flexible approach, be comfortable taking on new tasks and be able to remain calm and composed when working in a high-pressure environment.
Your Experience & Skills
We’re looking for:
- Strong communication and customer service skills.
- Confidence communicating with customers by phone, email and face to face.
- Good administrative and data management skills.
- Basic competency across Microsoft Office systems.
- A self-motivated and driven approach.
- The ability to work effectively with colleagues across different teams and departments.
- Flexibility and the ability to adapt to changing tasks and priorities.
- A calm and professional approach when working in a busy environment.
Desirable
- Experience using CRM systems.
- Experience using accounting databases or financial systems.
- Previous database management experience.
What You’ll Bring to QA
You’ll bring a customer-focused approach and a commitment to providing an effective and responsive service to our students.
You’ll combine strong communication, attention to detail and accurate administration with the ability to build positive working relationships across the organisation.